🧩 The Problem
A mid-sized transport company in Ahmedabad faced constant delays and inefficiencies:
❌ Drivers did not respond on time
📊 Dispatch team lacked live vehicle status
🧍♂️ Managers were stuck manually calling or messaging drivers
🤯 Confusion over trip allowances, delays, and attendance
🧾 Unapproved fuel advances and expense mismatches were common
As the owner said: “Every day we had to chase drivers just to keep operations running.”
💡 The Solution
The transport company adopted our powerful ERP platform integrated with WhatsApp automation to completely overhaul their driver coordination and operations management.
1️⃣ Step 1: Transport Dashboard Activation —
A centralised Transport Dashboard was implemented, offering real-time visibility of all vehicle trips, dispatch statuses, and pending driver advance requests. Managers could monitor the entire fleet at a glance, reducing communication gaps and boosting operational control.
2️⃣ Step 2: HR Module for Driver Management —
The HR Module helped automate driver attendance tracking, shift scheduling, leave approvals, and direct linkage to payroll. This eliminated paperwork and manual tracking, ensuring drivers were always rostered and paid on time with minimal administrative effort.
3️⃣ Step 3: CRM + WhatsApp Automation for Seamless Communication —
The integration of CRM and WhatsApp Automation transformed how drivers were managed. Automated, pre-configured WhatsApp messages were sent to drivers for reporting instructions, delivery updates, and document requests. This completely eliminated the need for manual phone calls or repetitive follow-up messages by staff.
4️⃣ Step 4: Finance Module for Advance and Allowance Control —
Through the Finance Module, driver advance requests, fuel allowances, and related approvals were seamlessly processed within the system. This provided full financial control and ensured clear accountability for all driver expenses.
5️⃣ Step 5: Real-Time Alerts and Reporting —
Real-Time Reporting tools were introduced to detect delays, missed trips, or discrepancies immediately. Instant alerts allowed managers to act quickly and resolve issues before they impacted operations or customer satisfaction.
The result was a fully automated, efficient, and reliable system where drivers, dispatchers, and managers worked in perfect sync without the burden of constant manual intervention.
📊 The Result
🚀 80% reduction in driver follow-up delays
💸 Saved 150+ manual calls per week
👷 Managers could focus on operations, not driver coordination
💡 Eliminated mismatches in trip allowances and payroll
📈 Improved on-time delivery compliance by 25%
📞 Drivers received clear, automated instructions
The owner’s review: “The system made it so easy that now drivers report on time automatically.”
🔍 Why It Worked
✔️ Automated alerts, not additional staff
✔️ Instant WhatsApp notifications = faster action
✔️ Every driver trip fully integrated with ERP
✔️ Simple tools adopted quickly by staff and drivers
📣 Final CTA
“Tired of chasing drivers every day?”
“Create your own Transport Command Centre with ERP + CRM + WhatsApp Automation.”
No delays. No confusion. Just smooth, efficient operations.
